Privacy policy
ClearCap collects only what it needs to run your account and reports. We never sell your data.
Last updated: 10 November 2026
In short
- ClearCap Research does not sell, rent or trade your personal information, and shows no ads.
- We collect what we need to run your account: your email, your plan and payments record, and the work you keep in ClearCap.
- A few named services handle data for us, each for one job (section 4).
- Our website and app use no tracking or advertising cookies (see the Cookie Statement).
- You can download your data, fix it, or close your account and have it deleted. Backups clear deleted data within 30 days.
- Write to support@clearcapresearch.com with any question; we aim to reply within 2 business days.
1. Who is responsible
ClearCap Research ("we", "us") runs the ClearCap website (clearcapresearch.com) and app and is responsible for the personal information described here. Privacy questions and requests go to support@clearcapresearch.com, which reaches our Privacy Officer, the person accountable for privacy at ClearCap Research.
Public records in company reports. ClearCap reports are about companies and are built from public government and regulatory records. They name individuals only as those public records do (for example, corporate officers, directors or insiders listed in securities and regulatory filings). This policy covers personal information about our users and website visitors. See our Disclaimer for how we handle publicly available registry data and requests from individuals named in public filings.
2. What we collect
| What | When | Examples |
|---|---|---|
| Waitlist details | You join the waitlist on the website | Email address, the website page you joined from, the time you joined, and, only if you choose to answer, the plan you are thinking about and what you research most; whether you confirmed your email |
| Account details | You create an account | Email address, sign-in method (email and password, or Google sign-in), a user ID, the time you signed up and last signed in |
| Plan and payments record | You buy a plan, report, seat or credits | Plan, billing day, what you bought, receipts, refund and dispute status. Card details and billing address go to our payment provider, which sells our plans as merchant of record, not to us |
| Your work in ClearCap | You use the app | Reports you hold, notes, edits, watchlist, saved settings, team members and their permissions, shared links you create |
| Assistant use | You use the report assistant | Your questions, and any text, CSV or JSON you attach or paste, sent with the open report to make an answer. ClearCap does not store the text of your questions, attachments or answers on our servers. Your conversation lives only in your open browser tab; we log only a record of the request (time, size, cost, success). Section 4 says how our AI provider handles the request |
| Messages to us | You write to support or use in-app support | Your message, our reply, your email address |
| Emails you send through ClearCap | You email a report to someone | The recipient addresses you type, sent once with the report |
| Technical data | You use the website or app | IP address (used to limit abuse and, for free sign-up reports, kept only as a scrambled one-day value for 2 days), browser type, error records, sign-in session data |
| Anti-abuse record | Your account closes | A scrambled (one-way hashed) email and, if you paid, the card fingerprint our payment provider gives us; nothing else (section 6) |
People who open a shared link. When someone opens a report link that an account owner shared, we count the open and show the count to that account owner. We record nothing else about the viewer: no time, no IP address, no device details. The shared page says so in one line.
We do not collect your name unless you give it, your phone number, your address (other than the billing address our payment provider collects for tax), or any sensitive information. Please do not put personal information about other people into notes or assistant questions.
3. Why we use it
- To provide the Service: create and secure your account, build and store your reports, run the assistant, share links you make, send the emails you ask for (report ready, watchlist updates, receipts, cancel and refund confirmations).
- To bill you: take payment, charge the right tax, issue receipts and handle refunds and disputes.
- To keep the Service safe and fair: stop abuse, enforce one free sign-up report per person and one launch offer per person or company, protect against attacks, and find and fix errors.
- To talk to you: answer support messages, tell you about changes to your plan, prices or these policies, and (if you joined the waitlist) tell you when ClearCap opens. Waitlist emails are about the launch only.
- To plan the product: the two optional waitlist answers (plan you are thinking about, what you research most) are counted across the whole list to decide what to build and price first. They are never used to target you and are deleted with your waitlist entry.
- To meet legal duties: keep tax and payment records, answer lawful requests.
- To understand use of the Service as a whole: counts such as sign-ups, reports built and cancellations, kept in our own admin tools. The website counts visits without cookies and without identifying you.
We do not use your data for advertising, we do not build profiles of you for marketing, and we do not use your notes, questions or watchlist to advise you or anyone else. We do not make decisions about you by automated means that have legal or similar effects.
Consent. By creating an account you agree to the uses above that the Service needs. Where we rely on your consent for something optional (for example, launch emails to the waitlist), you can withdraw it at any time with the leave link in every email or by writing to us.
4. Services that handle your data for us
We share personal information only with these types of service providers, only for the job named, and they are bound by contract to use it only for that job. Our payment provider is the exception: as merchant of record it also uses payment data for its own legal duties (tax, fraud, disputes) under its own privacy policy. We do not sell or share personal information for cross-context behavioral advertising.
| Type of service | Job | What it sees | Where |
|---|---|---|---|
| Sign-in and account database | Signing in (including Google sign-in if you choose it) and storing your account and your work in ClearCap | Email, sign-in details, user ID, IP address during sign-in, your work in ClearCap. ClearCap never stores your password | United States (sign-in); Canada (account database) |
| App server | Runs the app and stores reports and backups | Everything the app stores | Canada |
| Payments (merchant of record) | Sells our plans: takes card payments, calculates and pays sales tax, issues receipts, handles refunds, disputes and payment support | Card details, billing address, email, what you bought. The payment provider uses this data under its own privacy policy, not only on our instructions | United States and elsewhere |
| Sends our emails, and holds the inbox where support emails are read | Your email address and our messages to you; recipients you choose when you email a report; support emails | United States | |
| Website hosting and network | Website hosting, network protection for the app, cookie-free visit counts, forwarding of support emails, and storing the waitlist (deleted 30 days after launch) | Requests to the website and app (including IP address) as they pass through; visit counts; support emails in transit; waitlist email, page joined from, time joined, optional answers | United States and worldwide network |
| Bot check | Checks that the waitlist form is used by a person | Browser signals and IP address for that one check; sets no cookie and is not used for advertising | United States and worldwide network |
| AI provider | Writes explaining text in reports from public filings, and powers the report assistant | For report text: public company data only, no personal information. For the assistant: the open report, your questions and anything you attach or paste; never your account email or name. Under the provider's commercial terms, this data is not used to train its models and is kept only for a short time to check for abuse, then deleted automatically | United States |
Market prices come from a licensed market-data provider; the app asks it for a company's ticker only, never for anything about you. Government agencies are asked about companies only.
We may also disclose information when the law requires it, to protect rights or safety, or to a buyer if the business is sold (we will tell you first).
5. Where your data is stored
ClearCap Research is in Canada. Our app server and account database are in Canada; several of the services above are in the United States, so your information may be stored and processed in the United States and may be accessible to courts and authorities there under US law.
6. How long we keep it
| Data | Kept |
|---|---|
| Account details and your work | While your account is open |
| After you close your account | Deleted from our live systems at once; deleted from backups within 30 days |
| Locked reports (after moving to Free or over your library limit) | 3 months from locking, then deleted |
| Free account not used for 12 months | May be closed after one email notice 30 days before; then deleted as above |
| Payment and tax records (receipts, invoices, refunds) | 6 years from the end of the tax year they relate to, as Canadian tax law requires; then deleted |
| Anti-abuse record (scrambled email, card fingerprint if you paid) | 1 year after the account closes, then deleted |
| Assistant request records (no text) | 60 days |
| Server logs (may include your user ID) | 14 days |
| Scrambled IP value used to limit free sign-ups | 2 days |
| Support emails | 6 months, then deleted |
| Waitlist (email and optional answers, deleted together) | Until you leave the list, or 30 days after ClearCap publicly launches, or 30 June 2027, whichever comes first; then deleted. A sign-up that is never confirmed is deleted after 30 days |
| Reports about companies | A report is about a company, not about you. After your account closes we may keep the report content to serve other users, with no link to your account |
7. Your choices and rights
Wherever you live, you can:
- See and download your data: Settings > Data & privacy > Request a copy.
- Correct your details in Settings, or ask us.
- Delete reports, notes and uploaded data yourself, or close your account in Settings to delete everything (section 6 says what must stay).
- Saved payment details: you can also ask our payment provider to delete your saved payment information; it then cancels the subscription and tells us.
- Stop emails: every non-essential email has a one-click leave link. Account emails about billing and security still go to open accounts.
- Withdraw consent for anything optional.
- Complain to us first at support@clearcapresearch.com, then to a regulator (below).
We answer requests within 30 days and may ask you to confirm it is you, usually from the email on the account. We will not treat you differently for using these rights.
Canada. Under the Personal Information Protection and Electronic Documents Act (PIPEDA), which applies to ClearCap Research in Ontario, you may ask to access and correct your personal information and withdraw consent, and you may complain to the Office of the Privacy Commissioner of Canada (priv.gc.ca).
Quebec. If we accept users in Quebec, the Act respecting the protection of personal information in the private sector (as amended by Law 25) also gives you the right to be told about, and to object to, decisions made only by automated means (ClearCap makes none), and to data portability.
United States. Residents of California (California Consumer Privacy Act as amended by the California Privacy Rights Act, CCPA/CPRA) and of other states with consumer privacy laws (for example Colorado, Connecticut, Virginia, Utah, Texas, Oregon and others) may have rights to know, access, correct, delete and port their personal information, and to opt out of sale, sharing for targeted advertising and profiling. ClearCap does not sell or share personal information, does not do targeted advertising and does not profile, so there is nothing to opt out of; we still honor the Global Privacy Control signal. You may use the rights above through an authorized agent, and you may appeal a refusal by replying to our answer.
European Economic Area, United Kingdom and Switzerland. If you are in the EEA, the UK or Switzerland, our legal bases under the GDPR and UK GDPR are performing our contract with you (running your account, reports, assistant and billing), legitimate interests (securing the Service, preventing free-tier and promotional abuse, and counting aggregate, non-identifying usage), legal obligation (keeping tax and accounting records), and consent (waitlist and optional product emails, which you can withdraw at any time). Transfers outside your region rely on adequacy decisions (including Canada's adequacy status for commercial organizations) and on Standard Contractual Clauses with our US service providers. You may also complain to your local data protection authority.
7a. Emails we send
- When you join the waitlist we send one email asking you to confirm your address. Only confirmed addresses get the launch email; a sign-up that is never confirmed is deleted after 30 days.
- Account emails (receipts, report ready, plan changes, security notices) go to every open account; they are needed to run the Service.
- Launch and product news go only to people who joined the waitlist or ticked to get them. Every such email names ClearCap Research as the sender, gives our contact details and has a one-click leave link that works for at least 60 days; we act on it within 10 business days at most.
- Sender postal address: every commercial or waitlist email shows ClearCap Research's current business mailing address in the footer.
8. Security
We protect your data with HTTPS for all traffic, a dedicated sign-in service (we never store passwords), two-step sign-in with an authenticator app, access rules that let an account read only its own data, limits on repeated requests, and admin access limited to authorized ClearCap staff, with every admin action logged. No method is perfect; see the Security page for how to report a problem and what we do after a breach.
9. Children
ClearCap is for adults. We do not knowingly collect personal information from anyone under 18. If you think a child has given us information, write to us and we will delete it.
10. Changes
We will email account holders before a material change to this policy takes effect, and show the date of the latest version at the top.
11. Contact
support@clearcapresearch.com